ONLINE STORE TERMS AND CONDITIONS GREENPHARMCOSMETIC.EU
Effective from: 01.03.2026

1. §1. General provisions

   1.1. These Terms and Conditions set out the rules for using the Online Store operating at greenpharmcosmetic.eu (the “Store”), including in particular: the conditions for placing Orders for Goods available in the Store, the rules for delivering the ordered Goods to the Customer, the method and deadline for paying the Price, the rights related to withdrawal from the contract, and the rules for submitting complaints.

   1.2. The Store is operated by:
   Eurocos sp. z o.o.
   ul. Bonarka 19/5, 30-415 Kraków, Poland
   NIP: 6793242898, REGON: 522490862, KRS: 0000980676, EU VAT: PL6793242898
   e-mail (Customer Service): bok@greenpharmcosmetic.com (the “Seller”).

   1.3. In matters not regulated by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular:

   • a) the Act of 30 May 2014 on Consumer Rights (Journal of Laws, as amended),

   • b) the Civil Code, including in particular art. 71 (invitation to conclude a contract),

   • c) with respect to personal data: the GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council.

   1.4. Every Customer is obliged to familiarize themselves with the content of the Terms and Conditions. Acceptance of the Terms and Conditions is required each time before placing an Order.

2. §2. Definitions

   The terms used in these Terms and Conditions have the following meaning:

   • I. STORE / ONLINE STORE – the sales service available at greenpharmcosmetic.eu, through which the Seller conducts retail sales of Goods.

   • II. SELLER – Eurocos sp. z o.o. with the details specified in §1(2).

   • III. CUSTOMER – a natural person with full legal capacity, and in cases provided for by law a natural person with limited legal capacity, as well as a legal person or an organizational unit with legal capacity, making purchases in the Store.

   • IV. CONSUMER – a natural person performing a legal act with the Seller not directly related to their business or professional activity; a Consumer is also an Entrepreneur with consumer rights.

   • V. ENTREPRENEUR WITH CONSUMER RIGHTS – a natural person conducting a business who has concluded a contract directly related to their business, where this contract does not have a professional character for them.

   • VI. ACCOUNT – a profile created in the Store, accessible after logging in, enabling, among other things, viewing the Order history and shipping details, and facilitating the placing of Orders.

   • VII. GOODS / PRODUCTS – movable items offered for sale in the Store (in particular cosmetics and care products).

   • VIII. PRICE OF PRODUCTS (also referred to as the “Price”) – the gross price of the Goods expressed in Polish zlotys (PLN), including taxes such as VAT, not including additional costs (including delivery costs), unless otherwise indicated.

   • IX. DELIVERY COST – the fee for delivering the Goods to the place indicated by the Customer, provided to the Customer during the placing of the Order and in the Order summary.

   • X. TOTAL ORDER COST – the total remuneration that the Customer is obliged to pay; it includes the Price of Products, the Delivery Cost and any other costs, if they occur and have been provided to the Customer.

   • XI. ORDER – a declaration of will by the Customer aimed at concluding a sales contract, containing a list of Goods, the method of delivery and payment, constituting an offer to purchase.

   • XII. ORDER INFORMATION – an e-mail message / Order summary containing detailed data concerning the Order.

   • XIII. BUSINESS DAY – a day from Monday to Friday, excluding statutory public holidays.

3. §3. Conditions of use

   3.1. To use the Store, the following is required:

   • I. access to a device with Internet access and a web browser,

   • II. having an active e-mail address and a telephone number (for contact regarding delivery),

   • III. providing the data necessary to fulfil the Order (including address data),

   • IV. acceptance of the Terms and Conditions before placing an Order.

   3.2. The Customer may place an Order:

   • a) after registration and logging in to the Account, or

   • b) without registration (purchases as a guest) – after providing the data necessary to fulfil the Order.

   3.3. Account registration is free of charge and consists of:

   • I. filling in the registration form,

   • II. providing at least an e-mail address and setting a password,

   • III. (optionally) completing the address data to streamline subsequent Orders,

   • IV. confirming the registration (if the system requires it).

   3.4. The Customer is obliged to keep the password confidential. In the event of suspected unauthorized access, the Customer should immediately contact the Seller.

   3.5. Upon creating an Account, the Customer concludes with the Seller a contract for the provision of electronic services for an indefinite period. The Customer may cancel the Account at any time (e.g. by contacting Customer Service by e-mail), unless the law requires the retention of certain data.

4. §4. Fulfilment of the order

   4.1. Information about Goods posted in the Store constitutes an invitation to conclude a contract within the meaning of art. 71 of the Civil Code.

   4.2. Placing an Order is done by adding Goods to the Cart, choosing delivery and payment, providing data, accepting the Terms and Conditions and clicking the button finalizing the purchase (“Order and pay” or equivalent).

   4.3. After placing an Order, the Customer receives an e-mail confirming receipt of the Order. This message does not yet constitute acceptance of the offer, unless otherwise indicated.

   4.4. The contract is deemed concluded upon the Customer receiving the e-mail confirming acceptance of the Order for fulfilment (Order Information).

5. §5. Prices and promotions

   5.1. Prices of Goods are given in PLN and include VAT (where applicable). Prices do not include delivery costs unless expressly indicated otherwise.

   5.2. The Seller has the right to update prices on an ongoing basis and to run promotions, sales, discount campaigns or promotional codes.

   5.3. The terms of a promotion may be specified in the description of a given campaign or in a separate promotion regulation. Promotions do not combine, unless expressly indicated otherwise.

6. §6. Forms of payment

   6.1. The available forms of payment are indicated during the Order placement process.

   6.2. In the case of online payment, the Customer is obliged to make the payment within the time indicated in the purchasing process; failure to pay may result in cancellation of the Order.

7. §7. Delivery and fulfilment time

   7.1. Delivery is carried out within the territory of the Republic of Poland, by the methods indicated in the Store.

   7.2. The Order fulfilment time (dispatch of the shipment) is up to 3 Business Days from the day the payment is credited (for prepayments), unless otherwise indicated in the product description or in the purchasing process.

   7.3. The costs and available forms of delivery are presented to the Customer during the placing of the Order and in the Order summary.

   7.4. It is recommended to inspect the shipment upon receipt. In the event of damage, it is recommended to draw up a damage report with the carrier and contact the Seller.

8. §8. Receipt and invoice

   8.1. For each Order the Seller issues a proof of sale (fiscal receipt) or a VAT invoice – in accordance with the Customer’s choice and the applicable regulations.

   8.2. The Seller may provide the receipt in electronic form (e-receipt).

   8.3. Receiving an e-receipt requires the explicit consent of the Customer, given during the placing of the Order by checking the appropriate checkbox (the checkbox is not checked by default).

   8.4. The e-receipt is sent to the e-mail address provided by the Customer in the form of a PDF file.

   8.5. Content of the checkbox: “I consent to receiving an electronic receipt (e-receipt) at the provided e-mail address.”

9. §9. Right of withdrawal from the contract

   9.1. In accordance with the Act of 30 May 2014 on Consumer Rights (Journal of Laws, as amended), in particular art. 27, the Consumer and the Entrepreneur with consumer rights have the right to withdraw from a sales contract concluded at a distance within 14 days from the day of receiving the Goods, without giving a reason.

   9.2. The right of withdrawal from the contract does not apply to the Consumer in the cases indicated in art. 38(5) of the Consumer Rights Act, i.e. in relation to contracts:

   “in which the subject of the performance is an item delivered in a sealed package, which after opening the package cannot be returned for reasons of health protection or hygiene, if the package was opened after delivery.”

   9.3. The cosmetics and care products offered in the Store are products that have direct contact with the skin, therefore:

   • a) cosmetic products in a sealed package, once it has been opened, are not subject to return,

   • b) breaking the seal (film, seal, protective sticker, factory closure) means the loss of the right to withdraw from the contract.

   9.4. A return is possible only when:

   • a) the cosmetic product has not been opened,

   • b) the package remains factory-sealed,

   • c) the product shows no signs of use and is complete.

   9.5. The Consumer is liable for any diminished value of the Goods resulting from using them in a manner exceeding what is necessary to establish the nature, characteristics and functioning of the item – in accordance with art. 34(4) of the Consumer Rights Act.

   9.6. In order to exercise the right of withdrawal (in cases where it is permissible), the Consumer should inform the Seller before the expiry of 14 days by sending a statement to the e-mail address: bok@greenpharmcosmetic.com.

   9.7. The Goods must be returned no later than 14 days from the day of submitting the withdrawal statement. The direct costs of returning the Goods are borne by the Consumer.

10. §10. Complaints (non-conformity of goods)

    1. Legal basis of liability

    1.1. The Seller is obliged to deliver to the Consumer Goods that conform to the contract, in accordance with:

    • – art. 43a–43g of the Act of 30 May 2014 on Consumer Rights,

    • – the provisions of the Civil Code to the extent not regulated by the above Act.

    1.2. The Seller’s liability covers the non-conformity of the Goods with the contract existing at the time of delivery of the Goods and revealed within the period provided for by law.

    2. Scope of complaints (what is subject to complaint)

    2.1. In particular, the following Goods are subject to complaint:

    • a) not conforming to the description, composition or properties indicated in the Store,

    • b) mechanically damaged (e.g. cracked package, leakage),

    • c) with a quality or manufacturing defect,

    • d) delivered in a quantity not conforming to the Order,

    • e) with a shorter shelf life than declared in the offer.

    2.2. The following Goods are not subject to complaint:

    • a) damaged through the fault of the Customer,

    • b) used contrary to their intended purpose or the instructions,

    • c) whose package has been opened, if the non-conformity does not concern a hidden defect,

    • d) worn to a degree exceeding ordinary use.

    3. Method and form of submitting a complaint

    3.1. Complaints can be submitted:

    • a) electronically – e-mail: bok@greenpharmcosmetic.com,

    • b) in writing – to the address of the Seller’s registered office: Eurocos sp. z o.o., ul. Bonarka 19/5, 30-415 Kraków.

    3.2. To streamline the complaint procedure, it is recommended that the submission include: the Customer’s first name and surname, the Order number, the date of purchase and the date of receiving the Goods, a precise description of the non-conformity, photos documenting the defect (if possible), and an indication of the Customer’s demand.

    3.3. To submit a complaint, it is not required to enclose the original packaging or a paper receipt – an e-receipt, electronic receipt or other proof of purchase is sufficient proof of purchase.

    4. Customer’s rights (complaint demands)

    4.1. In the event of finding a non-conformity of the Goods with the contract, the Consumer may demand, at their choice:

    • a) repair of the Goods,

    • b) replacement of the Goods with new ones,

    • c) reduction of the Price,

    • d) withdrawal from the contract – if the non-conformity is significant.

    4.2. The Seller may refuse to satisfy the Customer’s demand if its fulfilment is impossible or would require excessive costs, proposing another solution permitted by law.

    5. Deadline for handling a complaint

    5.1. The Seller handles a complaint within 21 calendar days from the day of its receipt.

    5.2. Failure of the Seller to respond within the above deadline means that the complaint is deemed justified.

    6. Costs related to a complaint

    6.1. In the event a complaint is deemed justified, the Seller bears all reasonable costs related to handling the complaint, including the costs of shipping the goods.

    6.2. In the event a complaint is not upheld, the Goods will be returned to the Customer at their expense, of which the Customer will be informed.

    7. Complaints from Customers who are not Consumers

    7.1. The Seller’s liability towards Customers who are neither Consumers nor Entrepreneurs with consumer rights is limited to the amount of the paid Price of the Goods.

    7.2. The burden of proof regarding the existence of a defect rests on the Customer who is not a Consumer.

    7.3. Complaints from the Customers referred to in this point are handled within up to 30 days.

    9. Final provisions concerning complaints

    9.1. Submitting a complaint does not exclude or limit the Consumer’s rights arising from mandatory provisions of law.

    9.2. This complaint procedure constitutes an integral part of the Store’s Terms and Conditions.

11. §11. Personal data

    11.1. The controller of personal data is the Seller.

    11.2. The rules for processing personal data, including data processed in connection with sending the e-receipt, are described in the Privacy Policy (GDPR) available in the Store.

12. §12. Final provisions

    12.1. If any provision of the Terms and Conditions turns out to be invalid or ineffective, this does not affect the validity of the remaining provisions.

    12.2. The Seller may change the Terms and Conditions for important reasons (e.g. changes in the law or in the functionality of the Store). The changes do not infringe the rights of Customers who placed an Order before the changes came into force.

    12.3. The Terms and Conditions are made available in the Store in a manner enabling them to be downloaded, saved and reproduced.